We asked Pragmatiq to develop and support a tailored version of MS Dynamics for the charity and to work with us to ensure we have a platform that will scale with us as we grow – and provide the level of analysis and record we now need to support a quality service to hundreds, and later thousands, of young people. Our data systems and record-keeping were inadequate for current and future development. We have tripled in size over the last 12 months in response to the growing needs of young people during and beyond Lockdown. “Transitions UK is a charity working with vulnerable young people across Hertfordshire, Bedfordshire, Buckinghamshire, Milton Keynes, North London, Birmingham, and Leicester. Ultimately providing people with mental health and emotional support as quickly as possible.” Since the system has been built, our admin time has been significantly cut down, helping us to stick to our mission, even when we grow. The work was planned out really effectively, giving us guidance based on their experience, which also made for the system to be built quickly with only small adjustments necessary before going live. It was clear that an off-the-shelf package wouldn’t give us the security, efficiency and ease of use that our Dynamics system would. This is why we decided to engage with Pragmatiq to help us build a bespoke system that would fulfil those elements.
With demand for mental health and emotional support increasing exponentially through the coronavirus pandemic, we really needed to get systems in place to help us cope with the high demand whilst delivering against our mission and growing our team. “Our mission is to ensure that meaningful mental health support is accessible and we aim to see everyone within 1 week of referring to our service.